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Product Care and Maintenance Recommendations


In order to gain the maximum life from your ASSA ABLOY product, correct maintenance procedures should be followed.

The following guidelines provide recommendations for your maintenance program. It is important that maintenance be done on a regular basis. It is recommended that inspections and cleaning be done routinely – at least annually.

A shorter interval should be used in marine or other corrosive environments and in areas prone to atmospheric fallout.

  • The complete window or door should be inspected regularly to ensure that it is still in good working order. Such things as the faulty hinges, warped windows and doors, and or distorted frames can put excessive load on other components reducing their operating life.
  • Dirt, grime and airborne salt deposits are often capable of causing damage to the product’s surfaces and mechanism, including the cylinder barrel, and must be regularly removed.
  • The following cleaning process is recommended:

    • Cleaning should be done with a dilute solution of a mild liquid detergent in warm water. Avoid excessively hot solutions.
    • Use a soft bristle brush or similar to clean the surface. Do not use abrasive tools.
    • After cleaning, rinse surfaces thoroughly with fresh water.
    • Do not use strong solvent type cleaners on surfaces. Where it is necessary to remove materials from the surface (such as adhesives and a solvent is necessary) the weakest possible solvent should be used. The only solvents recommended are methylated spirits, white spirits or Isopropanol. Ensure the contact time for the solvent is kept to a minimum and that the solvent is thoroughly rinsed from the surface. A small test area should be checked prior to solvent cleaning to ensure that no damage to the film or colour change will occur.
    • Where more aggressive cleaning is required, a very mild abrasive such as a high quality automotive cream polish, used in accordance with the manufacturer’s instructions, may be necessary. The use of strongly abrasive compounds such as cutting compounds is not recommended.
    • The use of bore water for cleaning is not recommended due to its mineral content, as it can bring about staining of the coating and may instigate long term coating failure.
    • Ensure cleaning fluids do not penetrate into the lock or cylinder.

The use of products with soft finishes; such as gold plate, lacquered brass or chrome plate, need special care. Dirt or other contaminants must not be allowed to build up on the surface, as these will readily discolour and impair the surface.

Some change in colour, gloss or chalking may be expected dependant on exposure.

Key cylinders should be lubricated at least once a year or when there are signs of roughness when inserting or retracting the key. Remove any dirt, grime and salt deposits on and around the end of the cylinder barrel, and apply a small amount of powdered graphite to the keyblade and insert the key into the lock barrel to maintain a smooth action. Lockwood Twin™ cylinders should only be lubricated with ‘Rivolta’ lubricant which is available from your local Lockwood Twin™ Dealer network locksmith.

Exposed mechanisms and parts should be cleaned with a non-metallic brush. Apply a small amount of preferably Teflon based lubricant or alternatively light sewing machine 5W mineral oil to lubricate moving parts and prevent corrosion of exposed metal surfaces. Be careful not to apply an excessive amount of lubricate as this will have a detrimental effect of adhering dust to these surfaces,potentially reducing their life.

Download PDF Version | Product Care and Maintenance.pdf

ABLOY

 

ABLOY WARRANTY | Australian Consumer Law Guarantees


AUSTRALIAN CONSUMER LAW GUARANTEES

ASSA ABLOY Australia Pty. Limited ACN 086 451 907 (“ASSA ABLOY”) guarantees all of its ABLOY branded products in accordance with the Australian Consumer Law. 


WARRANTY

  1. Warranty - ASSA ABLOY also warrants that each of its ABLOY branded products will be free of defects in material and workmanship including mechanical parts) for a period of 25 years from the date of purchase of the product with which this document is given, subject to the limitations and exclusions set out below ("Warranty").
  2. Limitations - Unless other expressly provided for in writing and subject to the exclusions set out in this Warranty:
    1. Electrical and Electronic Components - Electrical and electronic components used in ASSA ABLOY's ABLOY branded products (excluding batteries) are warranted will be free of defects in material and workmanship for a period of 2 years from the date of purchase. Batteries are not covered by the Warranty.
    2. Keys - Keys used in ASSA ABLOY's ABLOY branded products are warranted will be free of defects in material and workmanship for a period of 2 years from the date of purchase.
    3. Finish 
      The Warranty does not apply to the finishes of ABLOY branded products nor to cosmetic or appearance damage.
    4. Stainless Steel - Stainless Steel is not stain free but stains less, compared to ordinary carbon steel. Tea staining is a natural process that may happen to stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.

  3. Claiming on the Warranty

(a)

  1. If you purchased a ABLOY branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:
    1. return the product securely packed to protect against damage to the product; and
    2. provide details of:
      1. the claim on the Warranty;
      2. proof of original purchase; and
      3. your name, address, email address (if you have one) and telephone number;

to the retailer or other reseller from whom you originally purchased the product, within the respective warranty period referred to above.

  1. (A) If you purchased a ABLOY branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense: 
    1.  
      1. first contact the ASSA ABLOY Customer Service Department at the contact details below to:
        1. provide ASSA ABLOY with details of the claim on the Warranty;
        2. organise to provide ASSA ABLOY with proof of original purchase; and
        3. obtain a Case Number
      2. securely pack the product to protect against damage to the product;
      3. include a copy of the original proof of purchase in the packaging;
      4. clearly mark the Case Number on the outside of the packaging; and then return the product direct to ASSA ABLOY at the address below, within the respective warranty period referred to above.



(B) Products returned direct to ASSA ABLOY without a Case Number may not be accepted by ASSA ABLOY. 

(C) The issue of a Case Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.

(b)
ASSA ABLOY will (or authorise the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY will at its own option and cost (or authorise the retailer or other reseller from whom you originally purchased WARRANTY the product to):

  1.  
    1. provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY ABLOY branded product;
    2. repair the product and return it to you; or
    3. refund the price you paid for the product.


This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.

(c)
If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.

  1. Exclusions

The Warranty does not apply to:

  1. ASSA ABLOY's ABLOY branded products which have been improperly installed or fitted or for which the ASSA ABLOY's installation and fitting instructions have not been followed;
  2. ASSA ABLOY's ABLOY branded products which have not been properly maintained in accordance with ASSA ABLOY's care and maintenance recommendations; (ASSA ABLOY's care and maintenance recommendations can be found at www.abloy.com.au.);
  3. ASSA ABLOY's ABLOY branded products with which batteries other than those specified by ASSA ABLOY have been used;
  4. ASSA ABLOY's ABLOY branded products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to time by ASSA ABLOY;
  5. ASSA ABLOY's ABLOY branded products which are made using components or specifications provided or requested by someone other than ASSA ABLOY;
  6. Fair wear and tear;
  7. ASSA ABLOY's ABLOY branded products which have been modified or repaired without the written authorisation of ASSA ABLOY;
  8. ASSA ABLOY's ABLOY branded products with which substitute or replacement parts or cylinders, other than genuine ASSA ABLOY parts or cylinders, have been used;
  9. ASSA ABLOY's ABLOY branded products which have been subject to accident, abuse, misuse, neglect or damage;
  10. Defects or deterioration caused to ASSA ABLOY's ABLOY branded products from being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray, high humidity;
  11. Damages caused to ABLOY PROTEC CLIQ keys or cylinders due to long period of non-use (more than 6 months) or regular use in wet.
  12. ASSA ABLOY's ABLOY branded products which are not new when purchased by the original purchaser;
  13. Anyone other than original purchasers of new ASSA ABLOY's ABLOY branded products;
  14. ASSA ABLOY's ABLOY branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as "B" class or seconds;
  15. ASSA ABLOY's ABLOY branded products which were not originally sold in Australia by ASSA ABLOY;
  16. ASSA ABLOY's ABLOY branded products which have had any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on the products defaced or removed;
  17. The removal, refitment or replacement of ASSA ABLOY's ABLOY branded products or associated charges; or
  18. Personal injury, property damage, consequential or economic loss, howsoever caused.
  1. Australian Consumer Law Requirements

The Australian Consumer Law also requires ASSA ABLOY to state in relation to the Warranty that:

  1. ASSA ABLOY gives the Warranty and the name, address, telephone number and email address of ASSA ABLOY are: 

    ASSA ABLOY Australia Pty. Ltd., 
    235 Huntingdale Road, Oakleigh, Victoria 3166.
    ACN 086 451 907
    1300warranty@assaabloy.com
    tel: 1300WARRANTY 
  2. The Warranty is in addition to other rights and remedies you may have under a law in relation to the goods to which the Warranty relates.
  3. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Download PDF Version | ABLOY Warranty.pdf

Lockwood

 

Lockwood Guaranteed | Australian Consumer Law Guarantees | Warranty

LOCKWOOD GUARANTEED
By purchasing an ASSA ABLOY Australia Pty Limited ("ASSA ABLOY") Lockwood branded product, you can be confident that the product has been designed and manufactured to the high standards of quality and reliability for which Lockwood branded products are renowned.


AUSTRALIAN CONSUMER LAW GUARANTEES
ASSA ABLOY guarantees all of its Lockwood branded products in accordance with the Australian Consumer Law.


WARRANTY

  1. Warranty - ASSA ABLOY also warrants that each of its Lockwood branded products will be free of defects in material and workmanship (including mechanical parts) for a period of 25 years from the date of purchase of the product with which this document is given, subject to the limitations and exclusions set out below ("Warranty").
  2. Limitations - Unless other expressly provided for in writing and subject to the exclusions set out in this Warranty:
    1. Electrical and Electronic Components - Electrical and electronic components used in ASSA ABLOY's Lockwood branded products (excluding batteries) are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase. Batteries are not covered by the Warranty.
    2. Keys - Keys used in ASSA ABLOY's Lockwood branded products are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase.
    3. Finish
      Everbrass Finish- ASSA ABLOY's Lockwood branded Everbrass finished products are coated both on the exterior and interior with an anti-tarnish finish, which is warranted to be free of defects in material and workmanship against corrosion, tarnishing and discolouration for a period of 25 years from the date of purchase of the product.

      Symmetry Range - ASSA ABLOY'S Lockwood branded Symmetry range of products are warranted for their finish, which will be free of defects in material and workmanship against corrosion, tarnishing and discolouration for a period of 5 years from the date of purchase of the product.

      The Warranty does not apply to other finishes of Lockwood branded products nor to cosmetic or appearance damage.
    4. Stainless Steel - Stainless Steel is not stain free but stains less, compared to ordinary carbon steel. Tea staining is a natural process that may happen to stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.
    5. Padde Series – The warranty does not apply to ASSA ABLOY’s Padde Series of Lockwood branded products. Padde Series products are covered by ASSA ABLOY’s Tri-Care warranty.

  3. Claiming on the Warranty


(a)

  1. If you purchased a Lockwood branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:
    1. return the product securely packed to protect against damage to the product; and
    2. provide details of:
      1. the claim on the Warranty;
      2. proof of original purchase; and
      3. your name, address, email address (if you have one) and telephone number;
      to the retailer or other reseller from whom you originally purchased the product, within the respective warranty period referred to above.
  2. (A) If you purchased a Lockwood branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense:

    1.  
      1. first contact the ASSA ABLOY Customer Service Department at the contact details below to:
        1. provide ASSA ABLOY with details of the claim on the Warranty;
        2. organise to provide ASSA ABLOY with proof of original purchase; and
        3. obtain a Case Number
      2. securely pack the product to protect against damage to the product;
      3. include a copy of the original proof of purchase in the packaging;
      4. clearly mark the Case Number on the outside of the packaging;and then return the product direct to ASSA ABLOY at the address below, within the respective warranty period referred to above.



(B) Products returned direct to ASSA ABLOY without a Case Number may not be accepted by ASSA ABLOY.


(C) The issue of a Case Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.


(b)

ASSA ABLOY will (or authorise the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY will at its own option and cost (or authorise the retailer or other reseller from whom you originally purchased WARRANTY the product to):

  1.  
    1. provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY Lockwood branded product;
    2. repair the product and return it to you; or
    3. refund the price you paid for the product.


This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.


(c)

If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.

  1. Exclusions

The Warranty does not apply to:

  1. ASSA ABLOY's Lockwood branded products which have been improperly installed or fitted or for which the ASSA ABLOY's installation and fitting instructions have not been followed;
  2. ASSA ABLOY's Lockwood branded products which have not been properly maintained in accordance with ASSA ABLOY's care and maintenance recommendations; (ASSA ABLOY's care and maintenance recommendations can be found at www.lockweb.com.au.);
  3. ASSA ABLOY's Lockwood branded products with which batteries other than those specified by ASSA ABLOY have been used;
  4. ASSA ABLOY's Lockwood branded products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to time by ASSA ABLOY;
  5. ASSA ABLOY's Lockwood branded products which are made using components or specifications provided or requested by someone other than ASSA ABLOY;
  6. fair wear and tear;
  7. ASSA ABLOY's Lockwood branded products which have been modified or repaired without the written authorisation of ASSA ABLOY;
  8. ASSA ABLOY's Lockwood branded products with which substitute or replacement parts or cylinders, other than genuine ASSA ABLOY parts or cylinders, have been used;
  9. ASSA ABLOY's Lockwood branded products which have been subject to accident, abuse, misuse, neglect or damage;
  10. defects or deterioration caused to ASSA ABLOY's Lockwood branded products from being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray, high humidity;
  11. ASSA ABLOY's Lockwood branded products which are not new when purchased by the original purchaser;
  12. anyone other than original purchasers of new ASSA ABLOY's Lockwood branded products;
  13. ASSA ABLOY's Lockwood branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as "B" class or seconds;
  14. ASSA ABLOY's Lockwood branded products which were not originally sold in Australia by ASSA ABLOY;
  15. ASSA ABLOY's Lockwood branded products which have had any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on the products defaced or removed;
  16. the removal, refitment or replacement of ASSA ABLOY's Lockwood branded products or associated charges; or
  17. personal injury, property damage, consequential or economic loss, howsoever caused.
  1. Australian Consumer Law Requirements

The Australian Consumer Law also requires ASSA ABLOY to state in relation to the Warranty that:

  1. ASSA ABLOY gives the Warranty and the name, address, telephone number and email address of ASSA ABLOY are:

    ASSA ABLOY Australia Pty. Ltd.,
    235 Huntingdale Road, Oakleigh, Victoria 3166.
    ACN 086 451 907
    1300warranty@assaabloy.com
    tel: 1300WARRANTY


  2. The Warranty is in addition to other rights and remedies you may have under a law in relation to the goods to which the Warranty relates.
  3. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Download PDF Version | Lockwood Warranty.pdf

Tri-Care

TRI-CARE WARRANTY | Australian Consumer Law Guarantees

AUSTRALIAN CONSUMER LAW GUARANTEES
ASSA ABLOY Australia Pty. Limited ACN 086 451 907 (“ASSA ABLOY”) guarantees all of its TRIMEC and Padde Series of LOCKWOOD branded products in accordance with the Australian Consumer Law.



TRI-CARE WARRANTY

  1. Warranty - ASSA ABLOY also warrants that each of its TRIMEC and Padde Series of LOCKWOOD branded products with which this document is given will be free of defects in material and workmanship (including mechanical parts) for a period of 5 years from the date of purchase of the product, subject to the limitations and exclusions set out below ("Warranty").
  1. Limitations - Unless otherwise expressly provided for in writing and subject to the exclusions set out in this Warranty:
    1. Batteries - Batteries are not covered by warranty
    2. Keys - Keys used in ASSA ABLOY's  TRIMEC and Padde Series of LOCKWOOD branded products are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase.
    3. Finish - The Warranty does not apply to the finishes of TRIMEC and Padde Series of LOCKWOOD branded products nor to cosmetic or appearance damage.
    4. Stainless Steel - Stainless Steel is not stain free but stains less, compared to ordinary carbon steel. Tea staining is a natural process that may happen to stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.
  1. Claiming on the Warranty
     
    (a)
  1. If you purchased a TRIMEC or Padde Series of LOCKWOOD branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:
    1. return the product securely packed to protect against damage to the product; and
    2. provide details of:
      1. the claim on the Warranty;
      2. proof of original purchase; and
      3. your name, address, email address (if you have one) and telephone number;
  2. to the retailer or other reseller from whom you originally purchased the product, within the respective warranty period referred to above.

  3. (A) If you purchased an TRIMEC or Padde Series of LOCKWOOD branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense: 
    1.  
      1. first contact the ASSA ABLOY Customer Service Department at the contact details below to:
        1. provide ASSA ABLOY with details of the claim on the Warranty;
        2. organise to provide ASSA ABLOY with proof of original purchase; and
        3. obtain a Case Number
      2. securely pack the product to protect against damage to the product;
      3. include a copy of the original proof of purchase in the packaging;
      4. clearly mark the Case Number on the outside of the packaging; and then return the product direct to ASSA ABLOY at the address below, within the respective warranty period referred to above.



(B) Products returned direct to ASSA ABLOY without a Case Number may not be accepted by ASSA ABLOY. 

(C) The issue of a Case Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.

(b)
ASSA ABLOY will (or authorise the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY will at its own option and cost (or authorise the retailer or other reseller from whom you originally purchased WARRANTY the product to) provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY TRIMEC or Padde Series of LOCKWOOD branded product.

This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.

(c)
If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.

  1. Exclusions

The Warranty does not apply to:

  1. ASSA ABLOY's TRIMEC and Padde Series of LOCKWOOD branded products which have been improperly installed or fitted or for which the ASSA ABLOY's installation and fitting instructions have not been followed;
  2. ASSA ABLOY's TRIMEC and Padde Series of LOCKWOOD branded products which have not been properly maintained in accordance with ASSA ABLOY's care and maintenance recommendations (ASSA ABLOY's care and maintenance recommendations can be found at www.trimec.com.au or www.lockweb.com.au);
  3. ASSA ABLOY's TRIMEC and Padde Series of LOCKWOOD branded products with which batteries other than those specified by ASSA ABLOY have been used;
  4. ASSA ABLOY's TRIMEC and Padde Series of LOCKWOOD branded products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to time by ASSA ABLOY;
  5. ASSA ABLOY's TRIMEC and Padde Series of LOCKWOOD branded products which are made using components or specifications provided or requested by someone other than ASSA ABLOY;
  6. fair wear and tear;
  7. ASSA ABLOY’s TRIMEC and Padde Series of LOCKWOOD branded products which have been modified or repaired without the written authorisation of ASSA ABLOY;
  8. ASSA ABLOY's  TRIMEC and Padde Series of LOCKWOOD branded products with which substitute or replacement parts or cylinders, other than genuine ASSA ABLOY parts or cylinders, have been used;
  9. ASSA ABLOY's  TRIMEC and Padde Series of LOCKWOOD branded products which have been subject to accident, abuse, misuse, neglect or damage;
  10. defects or deterioration caused to ASSA ABLOY's TRIMEC and Padde Series of LOCKWOOD branded products from being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray, high humidity;
  11. ASSA ABLOY’s TRIMEC and Padde Series of LOCKWOOD branded products which are not new when purchased by the original purchaser;
  12. anyone other than original purchasers of new ASSA ABLOY's  TRIMEC and Padde Series of LOCKWOOD branded products;
  13. ASSA ABLOY’s TRIMEC and Padde Series of LOCKWOOD branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as "B" class or seconds;
  14. ASSA ABLOY’s TRIMEC and Padde Series of LOCKWOOD branded products which were not originally sold in Australia by ASSA ABLOY;
  15. ASSA ABLOY's  TRIMEC and Padde Series of LOCKWOOD branded products which have had any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on the products defaced or removed;
  16. the removal, refitment or replacement of ASSA ABLOY’s TRIMEC and Padde Series of LOCKWOOD branded products or associated charges; or
  17. personal injury, property damage, direct, indirect, special or consequential loss or damage, howsoever caused.
  1. Australian Consumer Law Requirements

The Australian Consumer Law also requires ASSA ABLOY to state in relation to the Warranty that:

  1.  
    1. ASSA ABLOY gives the Warranty and the name, address, telephone number and email address of ASSA ABLOY are: 

      ASSA ABLOY Australia Pty. Ltd. 
      ACN 086 451 907
      235 Huntingdale Road, Oakleigh, Victoria 3166

      1300warranty@assaabloy.com
      Tel: 1300WARRANTY


    1. The Warranty is in addition to other rights and remedies you may have under a law in relation to the goods to which the Warranty relates.
    2. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Download PDF Version | TRI-CARE Warranty.pdf

PC Henderson

 

PC HENDERSON WARRANTY l Australian Consumer Law Guarantees

AUSTRALIAN CONSUMER LAW GUARANTEES
ASSA ABLOY Australia Pty. Limited ACN 086 451 907 (“ASSA ABLOY”) guarantees all of its PC HENDERSON branded products in accordance with the Australian Consumer Law. 


P C HENDERSON WARRANTY

  1. Warranty - ASSA ABLOY also warrants that each of its P C HENDERSON branded products with which this document is given will be free of defects in material and workmanship including mechanical parts) for a period of 10 years from the date of purchase of the product, subject to the limitations and exclusions set out below ("Warranty").

  2. Limitations - Unless otherwise expressly provided for in writing and subject to the exclusions set out in this Warranty:
    1. Electrical and Electronic Components - Electrical and electronic components used in ASSA ABLOY's P C HENDERSON branded products (excluding batteries) are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase. Batteries are not covered by the Warranty.
    2. Keys - Keys used in ASSA ABLOY's P C HENDERSON branded products are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase.
    3. Finish 
      The Warranty does not apply to the finish of the ASSA ABLOY's P C HENDERSON branded products or to cosmetic or appearance damage.
    4. Stainless Steel - Stainless Steel is not stain free but stains less, compared to ordinary carbon steel. Tea staining is a natural process that may happen to stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.

  3. Claiming on the Warranty

(a)

  1. If you purchased a PC HENDERSON branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:
    1. return the product securely packed to protect against damage to the product; and
    2. provide details of:
      1. the claim on the Warranty;
      2. proof of original purchase; and
      3. your name, address, email address (if you have one) and telephone number;

to the retailer or other reseller from whom you originally purchased the product, within the respective warranty period referred to above.

  1. (A) If you purchased a PC HENDERSON branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense: 
    1.  
      1. first contact the ASSA ABLOY Customer Service Department at the contact details below to:
        1. provide ASSA ABLOY with details of the claim on the Warranty;
        2. organise to provide ASSA ABLOY with proof of original purchase; and
        3. obtain a Case Number
      2. securely pack the product to protect against damage to the product;
      3. include a copy of the original proof of purchase in the packaging;
      4. clearly mark the Case Number on the outside of the packaging; and then return the product direct to ASSA ABLOY at the address below, within the respective warranty period referred to above.

(B) Products returned direct to ASSA ABLOY without a Case Number may not be accepted by ASSA ABLOY. 

(C) The issue of a Case Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.

(b)
ASSA ABLOY will (or authorise the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY will at its own option and cost (or authorise the retailer or other reseller from whom you originally purchased WARRANTY the product to):

  1.  
    1. provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY PC HENDERSON branded product;
    2. repair the product and return it to you; or
    3. refund the price you paid for the product.

This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.

(c)
If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.

  1. Exclusions

The Warranty does not apply to:

  1. ASSA ABLOY's PC HENDERSON branded products which have been improperly installed or fitted or for which the ASSA ABLOY's installation and fitting instructions have not been followed;
  2. ASSA ABLOY's PC HENDERSON  branded products which have not been properly maintained in accordance with ASSA ABLOY's care and maintenance recommendations; (ASSA ABLOY's care and maintenance recommendations can be found at www.pchenderson.com.au);
  3. ASSA ABLOY's PC HENDERSON branded products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to time by ASSA ABLOY;
  4. ASSA ABLOY's PC HENDERSON branded products which are made using components or specifications provided or requested by someone other than ASSA ABLOY;
  5. fair wear and tear;
  6. ASSA ABLOY's PC HENDERSON branded products which have been modified or repaired without the written authorisation of ASSA ABLOY;
  7. ASSA ABLOY's PC HENDERSON branded products with which substitute or replacement parts or cylinders, other than genuine ASSA ABLOY parts or cylinders, have been used;
  8. ASSA ABLOY's PC HENDERSON branded products which have been subject to accident, abuse, misuse, neglect or damage;
  9. defects or deterioration caused to ASSA ABLOY's PC HENDERSON branded products from being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray, high humidity;
  10. ASSA ABLOY's PC HENDERSON branded products which are not new when purchased by the original purchaser;
  11. anyone other than original purchasers of new ASSA ABLOY's PC HENDERSON branded products;
  12. ASSA ABLOY's PC HENDERSON branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as "B" class or seconds;
  13. ASSA ABLOY's PC HENDERSON branded products which were not originally sold in Australia by ASSA ABLOY;
  14. ASSA ABLOY's PC HENDERSON branded products which have had any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on the products defaced or removed;
  15. the removal, refitment or replacement of ASSA ABLOY's PC HENDERSON branded products or associated charges; or
  16. Personal injury, property damage, direct, indirect, special or consequential loss or damage, howsoever caused.
  1. Australian Consumer Law Requirements

The Australian Consumer Law also requires ASSA ABLOY to state in relation to the Warranty that:

  1. ASSA ABLOY gives the Warranty and the name, address, telephone number and email address of ASSA ABLOY are: 

    ASSA ABLOY Australia Pty. Ltd.
    ACN 086 451 907
    235 Huntingdale Road, Oakleigh, Victoria 3166
    1300warranty@assaabloy.com
    Tel: 1300WARRANTY 


  2. The Warranty is in addition to other rights and remedies you may have under a law in relation to the goods to which the Warranty relates.
  3. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Whitco

 

WHITCO WARRANTY l Australian Consumer Law Guarantees

AUSTRALIAN CONSUMER LAW GUARANTEES
ASSA ABLOY Australia Pty. Limited ACN 086 451 907 (“ASSA ABLOY”) guarantees all of its WHITCO branded products in accordance with the Australian Consumer Law. 


WHITCO WARRANTY

  1. Warranty - ASSA ABLOY also warrants that each of its WHITCO branded products with which this document is given will be free of defects in material and workmanship including mechanical parts) for a period of 10 years from the date of purchase of the product, subject to the limitations and exclusions set out below ("Warranty").

  2. Limitations - Unless otherwise expressly provided for in writing and subject to the exclusions set out in this Warranty:
    1. Pneumatic Door Closers
      All window screen and door screen pneumatic closers are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase.
    2. Keys
      Keys used in ASSA ABLOY's WHITCO branded products are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase.
    3. Finish 
      The Warranty does not apply to the finishes of WHITCO branded products nor to cosmetic or appearance damage.
    4. Stainless Steel
      Stainless Steel is not stain free but stains less, compared to ordinary carbon steel. Tea staining is a natural process that may happen to stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.

  3. Claiming on the Warranty

(a)

  1. If you purchased a WHITCO branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:
    1. return the product securely packed to protect against damage to the product; and
    2. provide details of:
      1. the claim on the Warranty;
      2. proof of original purchase; and
      3. your name, address, email address (if you have one) and telephone number;

to the retailer or other reseller from whom you originally purchased the product, within the respective warranty period referred to above.

  1. (A) If you purchased a WHITCO branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense: 
    1.  
      1. first contact the ASSA ABLOY Customer Service Department at the contact details below to:
        1. provide ASSA ABLOY with details of the claim on the Warranty;
        2. organise to provide ASSA ABLOY with proof of original purchase; and
        3. obtain a Case Number
      2. securely pack the product to protect against damage to the product;
      3. include a copy of the original proof of purchase in the packaging;
      4. clearly mark the Case Number on the outside of the packaging; and then return the product direct to ASSA ABLOY at the address below, within the respective warranty period referred to above.

(B) Products returned direct to ASSA ABLOY without a Case Number may not be accepted by ASSA ABLOY. 

(C) The issue of a Case Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.

(b)
ASSA ABLOY will (or authorise the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY will at its own option and cost (or authorise the retailer or other reseller from whom you originally purchased WARRANTY the product to):

  1.  
    1. provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY WHITCO branded product;
    2. repair the product and return it to you; or
    3. refund the price you paid for the product.

This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.

(c)
If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.

  1. Exclusions

The Warranty does not apply to:

  1. ASSA ABLOY's WHITCO branded products which have been improperly installed or fitted or for which the ASSA ABLOY's installation and fitting instructions have not been followed;
  2. ASSA ABLOY's WHITCO  branded products which have not been properly maintained in accordance with ASSA ABLOY's care and maintenance recommendations; (ASSA ABLOY's care and maintenance recommendations can be found at www.assaabloy.com.au);
  3. ASSA ABLOY's WHITCO branded products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to time by ASSA ABLOY;
  4. ASSA ABLOY's WHITCO branded products which are made using components or specifications provided or requested by someone other than ASSA ABLOY;
  5. fair wear and tear;
  6. ASSA ABLOY's WHITCO branded products which have been modified or repaired without the written authorisation of ASSA ABLOY;
  7. ASSA ABLOY's WHITCO branded products with which substitute or replacement parts or cylinders, other than genuine ASSA ABLOY parts or cylinders, have been used;
  8. ASSA ABLOY's WHITCO branded products which have been subject to accident, abuse, misuse, neglect or damage;
  9. defects or deterioration caused to ASSA ABLOY's WHITCO branded products from being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray, high humidity;
  10. ASSA ABLOY's WHITCO branded products which are not new when purchased by the original purchaser;
  11. anyone other than original purchasers of new ASSA ABLOY's WHITCO branded products;
  12. ASSA ABLOY's WHITCO branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as "B" class or seconds;
  13. ASSA ABLOY's WHITCO branded products which were not originally sold in Australia by ASSA ABLOY;
  14. ASSA ABLOY's WHITCO branded products which have had any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on the products defaced or removed;
  15. the removal, refitment or replacement of ASSA ABLOY's WHITCO branded products or associated charges; or
  16. Personal injury, property damage, direct, indirect, special or consequential loss or damage, howsoever caused.
  1. Australian Consumer Law Requirements

The Australian Consumer Law also requires ASSA ABLOY to state in relation to the Warranty that:

  1. ASSA ABLOY gives the Warranty and the name, address, telephone number and email address of ASSA ABLOY are: 

    ASSA ABLOY Australia Pty. Ltd.
    ACN 086 451 907
    235 Huntingdale Road, Oakleigh, Victoria 3166
    1300warranty@assaabloy.com
    Tel: 1300WARRANTY 


  2. The Warranty is in addition to other rights and remedies you may have under a law in relation to the goods to which the Warranty relates.
  3. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Download PDF Version | Whitco Warranty.pdf

Yale

 

YALE Warranty | Australian Consumer Law Guarantees

AUSTRALIAN CONSUMER LAW GUARANTEES
ASSA ABLOY Australia Pty. Limited ACN 086 451 907 (“ASSA ABLOY”) guarantees all of its YALE branded products in accordance with the Australian Consumer Law.


YALE WARRANTY

  1. Warranty - ASSA ABLOY also warrants that each of its YALE branded products with which this document is given will be free of defects in material and workmanship (including mechanical parts) for a period of 10 years from the date of purchase of the product, subject to the limitations and exclusions set out below ("Warranty").
  2. Limitations - Unless otherwise expressly provided for in writing and subject to the exclusions set out in this Warranty:
    1. Electrical and Electronic Components - Electrical and electronic components used in ASSA ABLOY's YALE branded products (excluding batteries) are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase. Batteries are not covered by the Warranty.
    2. Keys - Keys used in ASSA ABLOY's YALE branded products are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase.
    3. Finish 
      The Warranty does not apply to  the  finishes of YALE branded products nor to cosmetic or appearance damage.
    4. Stainless Steel - Stainless Steel is not stain free but stains less, compared to ordinary carbon steel. Tea staining is a natural process that may happen to stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.
  3. Claiming on the Warranty


(a)

  1. If you purchased a YALE branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:
    1. return the product securely packed to protect against damage to the product; and
    2. provide details of:
      1. the claim on the Warranty;
      2. proof of original purchase; and
      3. your name, address, email address (if you have one) and telephone number;

to the retailer or other reseller from whom you originally purchased the product, within the respective warranty period referred to above.

  1. (A) If you purchased a YALE branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense: 
    1.  
      1. first contact the ASSA ABLOY Customer Service Department at the contact details below to:
        1. provide ASSA ABLOY with details of the claim on the Warranty;
        2. organise to provide ASSA ABLOY with proof of original purchase; and
        3. obtain a Case Number;
      2. securely pack the product to protect against damage to the product;
      3. include a copy of the original proof of purchase in the packaging;
      4. clearly mark the Case Number on the outside of the packaging; and then return the product direct to ASSA ABLOY at the address below, within the respective warranty period referred to above.

(B) Products returned direct to ASSA ABLOY without a Case Number may not be accepted by ASSA ABLOY. 

(C) The issue of a Case Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.


(b)
ASSA ABLOY will (or authorise the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY will at its own option and cost (or authorise the retailer or other reseller from whom you originally purchased the product to):

  1.  
    1. provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY YALE branded product;
    2. repair the product and return it to you; or
    3. refund the price you paid for the product.


This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.

(c)
If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.

  1. Exclusions

The Warranty does not apply to:

  1. ASSA ABLOY's YALE branded products which have been improperly installed or fitted or for which the ASSA ABLOY's installation and fitting instructions have not been followed;
  2. ASSA ABLOY's YALE branded products which have not been properly maintained in accordance with ASSA ABLOY's care and maintenance recommendations (ASSA ABLOY's care and maintenance recommendations can be found at www.assaabloy.com.au);
  3. ASSA ABLOY's YALE branded products with which batteries other than those specified by ASSA ABLOY have been used;
  4. ASSA ABLOY's YALE branded products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to time by ASSA ABLOY;
  5. ASSA ABLOY's YALE branded products which are made using components or specifications provided or requested by someone other than ASSA ABLOY;
  6. fair wear and tear;
  7. ASSA ABLOY's YALE branded products which have been modified or repaired without the written authorisation of ASSA ABLOY;
  8. ASSA ABLOY's YALE branded products with which substitute or replacement parts or cylinders, other than genuine ASSA ABLOY parts or cylinders, have been used;
  9. ASSA ABLOY's YALE branded products which have been subject to accident, abuse, misuse, neglect or damage;
  10. defects or deterioration caused to ASSA ABLOY's YALE branded products from being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray, high humidity;
  11. ASSA ABLOY's YALE branded products which are not new when purchased by the original purchaser;
  12. anyone other than original purchasers of new ASSA ABLOY's YALE branded products;
  13. ASSA ABLOY's YALE branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as "B" class or seconds;
  14. ASSA ABLOY's YALE branded products which were not originally sold in Australia by ASSA ABLOY;
  15. ASSA ABLOY's YALE branded products which have had any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on the products defaced or removed;
  16. the removal, refitment or replacement of ASSA ABLOY's YALE branded products or associated charges; or
  17. personal injury, property damage direct, indirect, special or consequential loss or damage, howsoever caused.
  1. Australian Consumer Law Requirements

    The Australian Consumer Law also requires ASSA ABLOY to state in relation to the Warranty that:

    1. ASSA ABLOY gives the Warranty and the name, address, telephone number and email address of ASSA ABLOY are: 

      ASSA ABLOY Australia Pty. Ltd.
      ACN 086 451 907
      235 Huntingdale Road, Oakleigh, Victoria 3166
      1300warranty@assaabloy.com
      Tel: 1300WARRANTY 


    2. The Warranty is in addition to other rights and remedies you may have under a law in relation to the goods to which the Warranty relates.
    3. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Download PDF Version | Yale Warranty.pdf